David Y. Ige | Governor’s Office – News Release – State of Hawaiʻi Information Technology upgrades earn A

Governor’s Office – News Release – State of Hawai’i Information Technology upgrades earn A- grade and “Future Ready Award” in national survey

Posted on Oct 27, 2022 in Latest Department News, Newsroom, Governor’s Office Press Releases

Honolulu – The state of Hawai’i received an overall grade of A- in the Center for Digital Government’s 2012 Digital States Survey.

Grade “A” refers to the status of a government that has demonstrated “strong innovation, high-performing solutions, and best practices in all aspects of its operations, governance, and management,” according to the Center for Digital Government. Hawai’i’s A- grade this year went up from a B in 2020, and this is the first year Hawai’i has ranked among the performing states.

“We have made tremendous progress in modernizing our IT systems, including our tax and payroll systems,” said Gov. David Ige. “I would like to thank our employees for their service and dedication to making our government more efficient and effective in order to better serve our citizens.”

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This year’s survey, released on September 29, is available here.

In addition, the Center for Digital Government presented the Office of the State of Hawai’i’s Office of Enterprise Technology Services with the Future Ready Award for outstanding work in the development of the Security Travels Digital Platform. The Promtus Future Awards are presented to jurisdictions that capitalize on the disruptive and converging forces that shape the uncertain future – through changes in technology or processes; innovation; to fight with allies; and using emerging technologies to solve problems.

“I’m proud of the technology team and what they’ve accomplished with the Safe Travel system,” said Doug Murdock, chief information officer. “The team developed and implemented the safe Travels system in a very short timeframe. It allowed our State to reopen the travel industry during the pandemic, saving citizens. More than 12 million guests were registered on the digital platform, and more than 270 thousand people in the digital smart health program.

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Hawai’i was also named one of six states as finalists for the Government Experience Award. The use of the overall Government award recognizes states that have developed websites with enhanced language and accessibility features, developed apps to improve the flow of funds with the greatest need, and used mobile apps, social media, e-newsletters and digital analytics tools. shaping the experience and customer service delivery.

The Center for Digital Government, a national research and advisory organization on information technology policies and best practices in state and local government, conducts the United States Digital Survey biennially to assess the information technology practices of all 50 states. The Center evaluates the use of technology to achieve its state priorities and policies, to improve operations or services, to achieve hard and soft dollar savings/benefits, to deliver centralized and innovative and citizen-centric services, and to effectively collaborate and evaluate progress since the last survey. Countries receiving high grades demonstrate strong results across all criteria. Hawaii is among 18 states that have received the degree.

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The Office of Enterprise Services provides guidance for executive branch IT initiatives and seeks to identify, prioritize, and promote the most innovative projects with the potential to increase efficiency, reduce waste, and improve transparency and accountability in the state of government. The office also supports the management and operation of all state institutions by providing efficient, effective, coordinated and cost-saving computer and telecommunication services.


Media Contact:

Cindy McMillan

Communications Director

Officer’s office

Office: 808-586-0012

Mobile: 808-265-7974

[email protected]

Jesse Broder Van Dyke

Deputy Communications Director / Press Secretary

Officer’s office

Office: 808-586-0043

Mobile: 808-798-3929

[email protected]


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